In my experience as a consultant working with the majority of Unified Communications/Hosted VOIP providers out there, I’ve identified three key areas where most leave much to be desired.
- The suite of solutions (voice/video/messaging/screen share) is not truly “Unified”
- They lack the Security inherent to a traditional premise based phone system
- “Plug and Play” can be more like Plug and PRAY when not coupled with guarantied quality of service (QoS)
If you are looking into UCaaS for your organization, let me know if it would be worth unpacking these issues and discussing how we work with customers to do things a little bit differently and address each of these issues. If you have already invested in a UCaaS provider, its is still important that we talk so that we can address some of these gaps that likely exist.
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